Support

Need help with the SyncShop app? Get quick answers here. 

How do I connect ShopSync?

To connect ShopSync, install the app through the Shopify app store in just a few clicks. After installing the app in Shopify, click the purple Connect button to start your connection to Mailchimp.

Do I need a Shopify Account?

Yes, to set up ShopSync, you will need a Shopify store. If you don’t have one already, you can learn more on shopify.com. https://www.shopify.com/

Do I need a Mailchimp Account?

Yes, to get started with ShopSync, you need a Mailchimp account. If you don’t have one already, you can grab one on their website.

How Does Sync Work?

Once connected, ShopSync will sync information in your Shopify store to your Mailchimp account. This information includes customers, orders, and products. Syncing also includes any merge tag mappings that have been set up. Please note while this process is running, automations in Mailchimp will not trigger.

Can I send store data to multiple lists?

No. At this time, you can only send to one Mailchimp list. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. 

Can I map custom merge tags?

Yes, choose which information you sync to Mailchimp by mapping Shopify data to Mailchimp merge tags. (Email addresses are automatically synced from Shopify to Mailchimp).

What happens to my customer data if I uninstall the app?

When you uninstall the ShopSync app, a request will be sent to ShopSync after 48 hours to erase your customers’ personal information.

How does the Double opt-in feature work?

ShopSync honors the double opt-in preferences of your Mailchimp list. As an added convenience, you may change this setting right in the ShopSync app.

Can I Resync my data if there is an error?

Yes. You can resync your data by clicking the Force Resync button on the ShopSync app page. When you force a resync, your Shopify store data will be automatically sent to Mailchimp.

If I add a new merge tag in Mailchimp, will it show in ShopSync? 

If you’ve recently added or updated your merge tags in Mailchimp, refresh the ShopSync app page to see the changes.